About Direct Care Resources
Direct Care Resources supports people with complex needs across residential care and disability support environments in South East Queensland and Darling Downs.
For nearly 30 years, DCR has worked with people, families, guardians, support coordinators, government partners and care teams to provide support that is personal, stable and well managed. Today, DCR supports people across more than 100 homes, with a focus on relationships, practical care and the responsibility of supporting people well over time.
The work has grown, but the heart of it has stayed the same: people deserve to be known, listened to and supported by teams who take their care seriously.
Supporting Queensland communities since 1998
DCR was founded in 1998 by Dr Waynne Videroni and Aaron McCarty, with a belief that people who need support deserve care that is stable, respectful and delivered with real understanding.
Over nearly three decades, that belief has continued to shape the organisation as DCR has grown across residential care, disability support and child protection settings in South East Queensland and Darling Downs.
Today, DCR supports people with complex needs across more than 100 homes, with experienced teams, established systems and a long history of working with families, guardians, referrers, government partners and support networks.
Some DCR Support Workers have supported the same individuals for more than 20 years. That kind of continuity reflects something important about the organisation: relationships matter, and good support is built over time.
Built on a belief in better care
The work DCR does is personal. Whether supporting adults through Supported Independent Living or children and young people in out-of-home care, the responsibility reaches into people’s homes, routines, relationships, health needs and day-to-day support.
From the beginning, DCR has been built on the belief that people who need care deserve more than a placement or a service. They deserve to be supported in environments where they are known, listened to and looked out for by people who take that responsibility seriously.
That belief continues to guide DCR today. As the organisation has grown, its focus has remained grounded in practical care, strong relationships and support that is shaped around the person, while continuing to listen, learn and improve.
The people behind DCR
DCR’s work is carried by people across support teams, care management, clinical and operational roles, community programs and organisational support.
Each part of the organisation contributes to the care a person receives. Support Workers build relationships and understand daily routines. Managers and care teams provide guidance, communication and practical oversight. Clinical and care knowledge supports planning and review where needed. Community programs help people stay connected and take part in activities beyond the home.
This is where DCR’s experience matters most. Good care is not only about systems or service agreements. It depends on people who understand the person, communicate clearly and take responsibility for doing the work well.
Our values
DCR’s values guide how people work together, make decisions and support the people in their care.
Teamwork
Support works best when people communicate, share information and work around the person’s needs. At DCR, teamwork includes support workers, managers, clinical and care teams, families, guardians, support coordinators and the wider support network. It also means supporting staff internally, so people are not expected to do important work without guidance, communication and backup.
Trust
Trust is built through consistency, clear communication and doing what we say we will do. Families, guardians and support coordinators need to know that questions will be heard and concerns will be taken seriously. For the people receiving support, trust is often built through familiar relationships, respectful routines and people who take the time to understand them.
Integrity
Integrity means making careful decisions and taking responsibility when something needs attention. In residential care and disability support, not every situation is simple. DCR values honesty, accountability and clear judgement, especially when decisions affect the safety, wellbeing and daily life of the people supported.
Respect
Respect starts with recognising the person behind the support needs. DCR values each person’s routines, communication style, preferences, relationships and dignity. Respect also means listening to families, guardians, support coordinators and staff, because good support depends on people being heard and understood.
Supporting people across South East Queensland and Darling Downs
DCR supports people across South East Queensland and Darling Downs including Brisbane, Gold Coast, Ipswich, Logan, Moreton Bay, Redlands, Scenic Rim and Toowoomba.
The organisation holds a state-wide licence with the Queensland Government, Department of Families, Seniors, Disability Services and Child Safety, and is accredited with the NDIS, DSOA, NIISQ and ISO 9001 Quality Management Systems.
These licences and accreditations sit behind the work DCR does each day. They support accountability, quality and consistency across the organisation, while the focus remains on the people receiving support and the teams around them.
Our approach to care
DCR’s approach to care is practical. It is about understanding the person, supporting the people around them, creating opportunities for connection and backing support with clear communication, oversight and accountability.
View recent news
Browse our recent news and announcements to learn more about what’s happening at DCR.
Talk to DCR
If you would like to learn more about Direct Care Resources or speak with our team about support options, contact DCR and we can help direct you to the right next step.