We believe that our model of care that we utilise in providing services to our clients is the keystone of our success.

The model of care that DCR operates does not incorporate the traditional approach to service provision where multiple care staff deliver care on a rotational ‘eight (8) hour shift’ arrangement. DCR operates an ‘Extended Care Model’ which features a dedicated care team of two (2) staff (with one reserve to cover staff illness or other emergencies), each of whom work on rotation with a client on a ‘live-in’ basis on average for five (5) to seven (7) days. DCR has in operation a single-enterprise agreement approved under Fair Work Australia legislation which permits staff to work under this ‘extended care’ arrangement.

The ‘Extended Care Model’ provides clients (especially those with challenging behaviours and/or a disability) with certainty, consistency, and continuity of staff within the context of a stable and modern living environment. DCR’s experience over many years of utilising this model of care is that it results in both settling the client quickly and achieving a marked moderation in challenging behaviour over a relatively short period.