Waynne is co-Principal and Chief Financial Officer for the business. He has overall responsibility for financial management and disability care policy and planning together with the identification, development and management of strategy to take commercial advantage of emerging changes in marketplace dynamics and to maximise business profitability and return to shareholders. Waynne also has joint executive responsibility for care policy and practice development, implementation and evaluation and business expansion.
He was formerly the Executive Director with the Queensland Council of Carers (QCC) from 1992-1998. He designed and led the reorganisation and realignment of a number of disability and aged care service organisations, developing organisational improvement strategies to ensure service delivery performance, cost-effectiveness and compliance with legal and financial requirements. Prior to this appointment to QCC, Waynne held a wide range of senior clinical and managerial positions in the Queensland Department of Health from 1974 to 1992.
Waynne holds a Bachelor’s Degree in Dental Science, a Graduate Diploma in Business Administration and is a Fellow of the Australian Institute of Management.
Waynne is also Managing Director of Wapdas Pty Ltd and Joint Chair and Director of Allusion Property and Investments Pty Ltd
Aaron is co-Principal of Direct Care Resources. He has joint responsibility for business profitability and particular executive management responsibilities in the areas of corporate care policy and program development, implementation and evaluation, child protection, human resource management and industrial relations, workplace health and safety, quality assurance, business expansion and legal affairs.
He held Senior Executive Service positions as Assistant Under Secretary and Director (Human Resource Management) with the Queensland Department of Health from 1986 to 1994. Aaron commenced his own private practice as an Organisational Consultant in late 1994 undertaking a range of major organizational improvement assignments nationally including the Local Evaluation of the TEAM Care Health Coordinated Care Trial in the Brisbane North Health District, the redesign of the organisation structure and management practices for the Greater Murray Health Service in New South Wales and the evaluation and redesign of the organisational structure of the Parliamentary Services Commission (Queensland Legislative Assembly).
Aaron holds a Bachelor of Arts Degree in politics and history and a Master of Public Administration Degree, both from the University of Queensland. He is a Fellow of the Australian Institute of Management.
Aaron is also Managing Director of Corporate Development Services (Australia) Pty Ltd and Joint Chair and Director of Allusion Property and Investments Pty Ltd.
Our Corporate Management Team provides professional, strategic managerial support and advice to the Principals. The members are:
Lester is responsible for the management of DCR’s corporate services including business systems, policy and practice including quality assurance, workplace health and safety, computing and data security, corporate systems design and development and overall corporate administration. He is especially concerned with the management, maintenance and control of DCR’s Quality Management System and its various accreditation components.
Lester held the position of Director of Human Resource Management and Industrial Relations at the Queensland Environmental Protection Agency for over fifteen (15) years and was previously a Senior Consultant with the Queensland Public Service Board, specialising in human resources, systems development and organisational change.
He holds a Bachelor of Arts in sociology and political science from the University of Queensland and Certificates in Management and Training.
Sue is responsible for the overall management of care planning, policy and practice development, training and case management for DCR. She works extensively with DCR Case Managers and care staff, clients and government agency representatives to ensure ‘best practice’ in the provision of care to our clients. She is especially passionate about teaching care staff about the critical importance of their role and how they can improve the quality of life and independence for people with a disability and children and young people in care.
Sue was DCR’s Care Management Consultant for four years. She also held the position of Service Director for Rural Lifestyle Options Inc at Beaudesert for over six years and was responsible for the development of a new Learning Centre in Beaudesert for people with disabilities to learn skills to enhance their level of independence.
Sue holds a Diploma in Community Services (Disability)
Jacob is responsible for ensuring that the business operations of DCR and its partner companies are managed according to ‘best practice’ business principles. His role includes sourcing, development and overall management of DCR’s major assets and business operations. Jake is also involved in the development of new business initiatives including web-based marketing and continuing expansion of DCR care services locally and nationally. Jacob is also co-Producer of the feature film, The Suicide Theory (2014), which has been successful in winning a number of international Awards.
Jake holds a Bachelor of Business Studies (Management) from Monash University and is an Associate Fellow of the Australian Institute of Management. He is also a Director of Corporate Development Services (Australia) Pty Ltd. He is Director of his own film production company, Odin Productions Pty Ltd.
Duncan has worked in the disability and child protection sectors in both Government and not-for-profit care providers since 2004. Prior to joining DCR, he was a Clinician in the Specialist Behaviour Service Team, Department of Communities, Child Safety and Disability Services (Qld) for over four (4) years where he was responsible for providing specialist disability evaluations, comprehensive behaviour assessments, early intervention and positive behaviour support services for adults, children and young people. Duncan holds a Bachelors degree in Human Services, a Diploma of Community Services (Mental Health) and is currently completing his Masters degree in Social Work at Griffith University.
Prior to joining DCR, Cathy was Case Manager and Service Advisor with the Department of Communities, Child Safety and Disability Services. Cathy has significant experience across the disability and child protection sectors in Queensland, including appointments as Service Manager, Foundations Child and Family Support Ltd, Manager Youth and Family Service and Manager of the Springwood Branch of Relationships Australia. Cathy also has over 15 years nursing experience caring for adults and children with high medical needs, holds a Masters Degree in Social Work from Griffith University, Certificate IV in Occupational Health and Safety, a Graduate Certificate in Business and a Graduate Diploma in Counselling.
Vanessa is DCR’s Manager (Positive Behaviour Support) and was previously Senior Clinician (Specialist Response Service), Department of Communities Child Safety and Disability Services for over six (6) years. She also was a Specialist Teacher at the Bradstow Residential School in the United Kingdom for students aged 5 to 19 years with autism, learning disabilities and severe challenging behaviours for six (6) years. Vanessa holds a Diploma of Community Services Work/Cert IV in Mental Health, a Post Graduate Certificate in Applied Behaviour Analysis and Challenging Behaviour from Cardiff University as well as a Bachelor of Arts (Education) from Canterbury Christchurch University College.
Rebecca comes to DCR with a wealth of knowledge and experience in both the Child Safety and Disability areas. Rebecca has worked within the Department of Communities Child Safety and Disability Services for over seven (7) years. Throughout this time she has worked as a Child Safety Support Officer, supporting children and families during family contact. Within Disability Services she has worked as a Support Facilitator, Support Linker and Service Advisor within the Service Access Team. Rebecca worked as the Transition from Care Officer within the Evolve Behaviour Support program, supporting young people exiting the care of the state. Most recently, Rebecca worked as a Clinical Case Manager for Disability Services within the behaviour support practice team. Rebecca holds a Bachelor of Human Services and a Masters of Social Work. Before moving to the Department of Communities, Child Safety and Disability Services, Rebecca was a support worker within a day service and accommodation support programs with a non-government organisation.
Cameron is a Registered Psychologist who has worked in general practice and supported accommodation settings. Cameron previously worked for Disability Services Queensland; during which time he provided behavioural assessments and support to several clients with complex behavioural needs. Cameron worked in private practice with PsyCare for several years, providing cognitive-behavioural therapy to persons with a variety of clinical disorders; conducting medico-legal investigations and fitness for duty assessments; and assisting injured workers through rehabilitation and employee assistance programs. Cameron has a Bachelor Degree in Psychological Science through University of Queensland; and has received training through The Institute For Applied Behavioural Analysis.
Tracey is responsible for the management and coordination of business support services for DCR, especially staff rostering, and is DCR’s Child Protection Liaison. As such, in association with Sue Strong, she manages the assessment and assignment of care staff to all DCR clients and is DCR’s first point of contact for Child Safety Services Officers. Tracey arranges emergency placement of children and young people under Child Protection Orders and, together with DCR Case Managers, ensures all child protection placements comply with strict legislative and policy imperatives. She also carries out regular documentation audits of all residences where DCR provides care to clients to ensure our various quality accreditations are maintained. Tracey has been with DCR for over seven years and was previously employed in the retail sector.
Yuka is primarily responsible for the financial management aspects of the business and brings to DCR professional experience and skills in accounting and financial management. She has worked in financial management as Assistant Accountant and Accountant Manager in the tourism and tertiary education sectors since 2003. Yuka holds a Bachelor of Business (Accounting) and a Bachelor of Tourism and has met the academic requirements for membership of Certified Practicing Accountants Australia (CPA Australia) and the Institute of Chartered Accountants in Australia (ICAA). She shares the position of Business Services Coordinator with Naomi Christian.
Cliff is responsible for ensuring that the day-to-day management of DCR’s commercial and residential properties and associated assets are cost-effective and comply with approved property and asset management legislation, policy, regulations and standards. He is also responsible for carrying out audits of all residences where DCR provides care to clients to ensure properties and assets comply with the requirements of our various quality accreditations. Cliff is also an accredited Trainer in Non-Violent Crisis Intervention and regularly conducts programs for all DCR care staff.
Cliff is an accredited Optical Technician and, prior to joining DCR, worked for over 30 years in the Health Science Faculty of a major tertiary educational institution. As such, in addition to his responsibilities as a specialist Technician, he was responsible for the acquisition, management and maintenance of a large medical-related asset portfolio.
Together with Yuka, Naomi is primarily responsible for the financial management aspects of the business and brings to DCR professional experience and skills in accounting and financial management. Naomi has worked previously managing financial accounts and is currently studying to further her qualifications with a diploma of accounting through OTEN. Previously, Naomi worked as a registered nurse for 8 years after completing a Bachelor of Nursing Degree from the University of Western Sydney.
Felicity is responsible for day-to-day administration including records management, development of administrative systems, website management, business enquiries and assisting in ensuring compliance with licensing and quality system information imperatives. Previously, Felicity worked in administrative roles in Queensland Rail and in the Real Estate industry. She is currently completing her Bachelors degree of Health Information Management at the Queensland University of Technology.
Desney’s responsibilities include reception, records management, development of and maintaining administrative systems and assisting in ensuring compliance with licensing and quality system information imperatives. Previously, Desney managed a women’s fitness facility and also has a strong background in customer service and hospitality. Desney is looking forward to attaining her qualification in business and diversional therapy in the very near future.
Talia provides advice and assistance to the Principals and the the Manager (Business Affairs) in the design and maintenance of DCR’s information systems, staff security compliance, policy and practice manuals and related documentation. Prior to joining DCR, Talia worked in administration in Education Queensland, QBuild and Queensland Motorways.
Angela is involved with assisting Case Managers, reception, recruitment, records management, maintaining administrative systems and assisting in ensuring compliance with licensing and quality system information imperatives. Previously, Angela worked in Pharmacy, completing her Cert II & III and at Qld X-ray as a medical receptionist. She has also completed her Cert III in Business Administration with an add-on Medical Terminology skill builder.
Tom is an Aboriginal man of the Gurreng-Gurreng (Western Burnett River District – Qld) and the Birri Gubba peoples (Burdekin River District – Qld). He also affiliates with the Northern Gamilaroy peoples and the Bindal people. Historically, as children, his grandparents were moved to Cherbourg, Taroom and Woorabinda, resulting in his parents being born at Cherbourg and Woorabinda. Tom grew up around these reserves/settlements and at the country town of Duaringa in Qld.
Tom provides professional consultancy services to Direct Care Resources in the areas of cross- cultural communication and training, having delivered programs across Australia since 1993 to both private and public sector organisations. He is also involved in the development and implementation of plans and programs to ensure DCR’s indigenous clients have the opportunity to maintain and enhance their connection with their cultural background.
Tom is accredited as an Indigenous Cultural Awareness Facilitator: Cross Cultural Communications and as a Mediator by the Dispute Resolutions Centres ACT 1990. In 2008, Tom was the recipient of a Highly Commended Established Business Award at the Premier’s Reconciliation Awards for Business.
Joan is the Professional Consultant for our MPower, MPower Kids and MPloy Lifestyle Programs. She is a registered senior teacher with over 25 years’ experience. Joan has taught across all levels of primary schooling and has worked for many years as a Teacher-Librarian in a large primary school. She is an experienced tutor in children’s and adult literacy and has a particular interest in developing literacy at all levels.
Joan holds a Bachelor of Arts degree from the University of Queensland, a Graduate Diploma in Teaching, a Graduate Diploma in Education (Teacher-Librarianship) and a TESOL Diploma (Teaching English to Speakers of Other Languages).
She is also an authorised Civil Celebrant.
Joan’s consultancy roles emphasise the scope of DCR’s programs and initiatives to improve the daily lives of people with a disability and of children and young people in care.
Laurie is our licensed Private Investigator who is contracted to Direct Care Resources to investigate issues and matters which may affect the market reputation and/or operational effectiveness of Direct Care Resources. These include, for example, complaints by external parties, allegations of client abuse, Work Cover matters and staff employment disputes, discipline and performance issues. A former Detective Sergeant of 27 years standing with the British Police, Laurie’s experience extends to investigations involving a wide range of major criminal matters involving, for example, crimes under the Prevention of Terrorism Act, murder, arson and drug offences. Since migrating to Australia, he has investigated over 1000 workers compensation claims, undertaken general insurance work including theft of motor vehicles as well as bullying and harassment allegations.
In addition to his police training, Laurie holds a Certificate III in Investigative Services, Certificate IV in Government Investigation, Diploma of Government Investigation, Certificate IV in Security and Risk Management, Diploma of Security and Risk Management, Certificate IV in Work Health and Safety and a Certificate IV in Training and Assessment – all of which are nationally recognised within Australia.
The utilisation of Laurie’s knowledge, skills and experience emphases the need to ensure independence in the investigation of sensitive matters and provides the necessary ‘arms length’ approach demanded by Principals to investigation of complaints against the business and related matters. It is part of our overall approach to continual improvement and innovation in care-related business management.