Our model of care

Our model of care is designed to ensure we provide our clients with a high standard of supported, supervised living that reflects community standards.

We currently provide care and support in single, co-tenancy and multiple tenancy arrangements with staff:client ratios of 1:1, 1:2 and, in cases where client and staff safety can be assured, 1:3.

We house our clients in residences that are fully-furnished, in locations that are close to health, transport and educational services as well as shopping, leisure and sporting facilities.

Our goal is to offer support to all clients while offering supervision and assistance that still allows them to achieve their personal goals and aspirations and participate constructively in local community activities.

Under our ‘extended model of care’, staff work in ‘Care Teams’ which comprise two staff, who work on periodic rotation with a client on a live-in basis for 5-7 days. This arrangement is supported by our current Collective Agreement under Commonwealth legislation, and we believe this works better to support and care for our clients than involving multiple care staff on rotational ‘short shifts’.

The small staff team also means that a detailed Care Management Plan or Individual Personal Plan can be established jointly between the Care Team in consultation with the client, their family (if applicable) and the appropriate Government funding agency. These can then be consistently applied throughout the time the client is in our care.

We carefully select our Care Teams based on a detailed assessment of a range of information including the Client Profile provided by funding agencies, information provided by families, the qualifications/experience profile of individual staff members, the matching of specific staff with appropriate skills to client needs and, importantly, clear compatibility and rapport between the client and Care Team members.

Our model of care provides clients (especially those with challenging behaviours and/or a profound disability) with certainty, consistency and continuity of staff within a stable and modern living environment.

Our experience over a number of years of using this model of care is that it results in both settling the client quickly and achieving a marked moderation in any challenging behaviours over a relatively short time period.

Of course, our model of care is underpinned by comprehensive policy and practice framework which ensures that quality care can be provided to clients in accordance with their behavioural profile, disability profile, funding source and legislative quality standards requirements.